OOTY Delivery Policy

    At OOTY, we are committed to ensuring timely and reliable delivery of products to buyers. This Delivery Policy outlines the responsibilities, expectations, and procedures related to shipping and delivery for transactions on the OOTY platform.

    1. Overview

    OOTY serves as a marketplace connecting buyers and manufacturers. While OOTY facilitates the platform, all shipping and delivery responsibilities lie with the Manufacturer. Buyers and Manufacturers must adhere to this policy to maintain a seamless experience.

    2. Delivery Charges

    • Manufacturer-Set Charges: Delivery charges are determined by the Manufacturer and are displayed during the checkout process.
    • Transparency: Manufacturers must ensure delivery charges are clearly stated in product listings.

    3. Manufacturer Responsibilities

    Manufacturers are responsible for:

    • Shipping Arrangements:

      • Organizing the shipping of products promptly upon receiving an order
      • Selecting reliable shipping providers to ensure timely delivery

    • Tracking Information:

      • Providing accurate tracking details to the Buyer within 48 hours of shipment
      • Updating tracking information if there are changes during transit

    • Adherence to Standards:

      • Following OOTY's Delivery Standards Document, which includes expectations for packaging, handling, and delivery timelines

    • Timely Delivery: Ensuring products are delivered within the timeframe specified on the product listing

    • Resolution of Issues: Addressing delivery-related concerns or delays in collaboration with the Buyer and OOTY support team

    4. Buyer Responsibilities

    Buyers are responsible for:

    • Providing Accurate Details: Supplying correct and complete shipping information during checkout
    • Tracking Orders: Monitoring the tracking information provided by the Manufacturer to stay updated on the delivery status
    • Reporting Issues: Promptly notifying OOTY or the Manufacturer of any delivery issues, such as delays, damages, or incorrect shipments

    5. OOTY's Role

    OOTY will:

    • Facilitate Communication: Serve as a mediator between Buyers and Manufacturers to address delivery-related concerns
    • Provide Support: Offer guidance to resolve disputes or issues arising from shipping delays or damages
    • Monitor Standards: Ensure Manufacturers comply with the delivery guidelines outlined in OOTY's Delivery Standards Document

    6. Delivery Timelines

    • Expected Timeframes: Delivery timelines vary by Manufacturer and product. Estimated delivery dates are displayed during checkout
    • Delays: If delivery is delayed, the Manufacturer must notify the Buyer and OOTY immediately, providing an updated timeline and reason for the delay

    7. Non-Delivery or Lost Items

    • Resolution: In cases of non-delivery or lost items, the Manufacturer must investigate and resolve the issue promptly
    • Refund or Replacement: If the item cannot be delivered, the Manufacturer must issue a refund or replacement in accordance with OOTY's policies

    8. Packaging Standards

    Manufacturers must:

    • Use appropriate packaging materials to ensure products are protected during transit
    • Comply with OOTY's packaging guidelines as outlined in the Delivery Standards Document

    9. International Deliveries

    • Customs and Duties: Buyers are responsible for any customs fees, duties, or taxes associated with international deliveries
    • Documentation: Manufacturers must provide accurate customs documentation to avoid delays

    10. Dispute Resolution

    OOTY will mediate disputes related to delivery issues, including delays, damages, or non-delivery, to ensure fair outcomes for both Buyers and Manufacturers.

    11. Amendments

    OOTY reserves the right to amend this Delivery Policy at any time. Changes will be communicated to all users, and continued use of the platform constitutes acceptance of the updated policy.

    For additional details or support, please refer to OOTY's Delivery Standards Document or contact us at [support email/contact information].