OOTY Buyer Agreement

    This Buyer Agreement ("Agreement") is a legally binding document between OOTY Pty Ltd ("OOTY"), an Australian company, and the Buyer ("Buyer"). By signing up or making a purchase on the OOTY platform, the Buyer agrees to the following terms and conditions.

    1. Overview

    OOTY is an online marketplace connecting buyers with Indian manufacturers. By using the platform, Buyers gain access to diverse, high-quality products from Indian suppliers. This Agreement outlines the rights, responsibilities, and expectations for Buyers.

    2. Buyer Responsibilities

    By signing up or purchasing on OOTY, the Buyer agrees to:

    • Accurate Information: Provide truthful and accurate account details, including name, contact information, and payment methods.

    • Order Placement: Ensure all orders are placed intentionally and with the ability to complete payment.

    • Payments: Complete payments promptly for purchases made on the platform. All payments must be made via the authorized payment gateways provided by OOTY.

    • Returns and Refunds: Adhere to OOTY's Returns Policy for initiating returns or requesting refunds.

    • Communication: Maintain professional and respectful communication with manufacturers and OOTY's support team.

    • Prohibited Activities: Refrain from engaging in activities that violate OOTY's terms, including fraudulent transactions, misuse of the platform, or circumventing OOTY to complete external purchases.

    3. OOTY's Responsibilities

    OOTY is committed to ensuring a positive experience for Buyers and will:

    • Platform Access: Provide a secure and user-friendly platform for browsing and purchasing products.

    • Payment Security: Facilitate secure payment processing to protect Buyers' financial information.

    • Dispute Resolution: Mediate disputes between Buyers and manufacturers to ensure fair outcomes.

    • Support Services: Offer dedicated customer support to assist with inquiries, disputes, and platform navigation.

    4. Shipping and Delivery

    • Shipping Fees: Buyers will be charged delivery fees as determined by the manufacturer.

    • Tracking Information: Manufacturers are responsible for providing tracking details to Buyers once the product is shipped.

    • Delivery Standards: Refer to OOTY's Delivery Standards Document for detailed guidelines on shipping practices and expectations.

    • Delays and Issues: OOTY will assist Buyers in resolving any significant delays or issues with shipping.

    5. Returns and Refunds

    • Eligibility: Returns and refunds will be processed according to the OOTY Returns Policy.

    • Refund Timing: Eligible refunds will be issued to the original payment method within the timeframe specified in the Returns Policy.

    6. Privacy and Data Protection

    • Data Collection: OOTY collects and processes Buyer information in accordance with its Privacy Statement.

    • Third-Party Sharing: Buyer data will not be shared with third parties without explicit consent, except as required for fulfilling orders or legal compliance.

    • Account Security: Buyers are responsible for maintaining the confidentiality of their account credentials.

    7. Termination of Account

    OOTY reserves the right to suspend or terminate a Buyer's account for violations of this Agreement, including fraudulent activities or misuse of the platform.

    8. Limitation of Liability

    OOTY acts as a marketplace and is not the manufacturer or seller of the products listed. OOTY shall not be held liable for:

    • Defective, damaged, or incorrect products
    • Delayed deliveries caused by the Manufacturer
    • Any disputes between Buyers and Manufacturers, except for mediation efforts

    9. Governing Law

    This Agreement shall be governed by the laws of Australia. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of Australian courts.

    10. Amendments

    OOTY reserves the right to amend this Agreement at any time. Changes will be communicated to Buyers, and continued use of the platform constitutes acceptance of the updated terms.

    Acknowledgment and Acceptance

    By signing up or making a purchase on OOTY, the Buyer acknowledges that they have read, understood, and agree to the terms and conditions outlined in this Agreement.

    For further inquiries, please contact OOTY at [support email/contact information].