OOTY Returns Policy

    At OOTY, we are committed to ensuring a seamless and satisfactory experience for buyers and manufacturers. This Returns Policy outlines the terms and conditions under which returns and refunds are managed for purchases made on the OOTY platform.

    1. Overview

    This Returns Policy applies to all transactions conducted through the OOTY marketplace. Manufacturers are required to adhere to this policy to maintain trust and ensure buyer satisfaction.

    2. Manufacturer Responsibilities

    The Manufacturer agrees to:

    • Return Eligibility: Accept returns for items that meet the following conditions:

      • The item is defective, damaged, or not as described
      • The buyer initiates the return within the designated return window
      • The item is unused and in its original packaging, unless defective

    • Return Window: Clearly specify the return window in product listings. The standard return window is 14 days from the date of delivery, unless otherwise stated.

    • Resolution Process: Respond promptly to return requests and work collaboratively with OOTY to resolve disputes if necessary.

    • Inspection: Inspect returned items to verify eligibility for refunds or replacements.

    • Shipping Costs:

      • Cover return shipping costs if the item is defective, damaged, or not as described
      • Provide clear instructions to buyers for returning items, including packaging and shipping guidelines

    • Refund or Replacement: Issue a refund or replacement within 7 business days of receiving the returned item and confirming eligibility.

    3. Buyer Responsibilities

    Buyers are responsible for:

    • Initiating Returns: Submitting return requests through the OOTY platform within the return window.

    • Condition of Returns: Ensuring that returned items are securely packaged and returned in the condition in which they were received, unless defective.

    • Shipping Costs: Covering return shipping costs if the return is due to reasons other than defects, damages, or incorrect descriptions.

    4. OOTY's Role

    OOTY will:

    • Facilitate Returns: Provide a streamlined process for initiating, tracking, and managing returns.

    • Dispute Resolution: Mediate disputes between buyers and manufacturers to ensure a fair outcome.

    • Support: Offer guidance to manufacturers and buyers regarding return procedures.

    5. Exclusions

    The following items are generally non-returnable unless defective or not as described:

    • Custom-made or personalized products
    • Perishable goods, including food and beverages
    • Items marked as "Final Sale" or "Non-Returnable" on the product listing
    • Digital downloads or software once accessed

    6. Refund Process

    Refunds will be processed as follows:

    • Method: Refunds will be issued to the original payment method used for the purchase.

    • Timing: Refunds will be processed within 7 business days of confirming return eligibility.

    • Partial Refunds: If an item is returned in a condition that is not eligible for a full refund, the Manufacturer may issue a partial refund at their discretion.

    7. Compliance with Policy

    Failure to comply with this Returns Policy may result in penalties, suspension, or removal from the OOTY platform.

    8. Amendments

    OOTY reserves the right to amend this Returns Policy at any time. Changes will be communicated to all users, and continued use of the platform constitutes acceptance of the updated policy.

    For additional details or support regarding returns, please refer to OOTY's Returns and Refund Guidelines or contact us at [support email/contact information].